Help / FAQ
▪ I PAID FOR AN ITEM BUT NEVER RECEIVED A RECEIPT OR SHIPPING DETAILS
This can happen for several reasons..
- You put down the wrong email address when ordering (Yes this happens a lot, and only takes one spelling mistake)
- Our emails to you bounce back so you never receive them (This happens a lot with Hotmail accounts)
- Our emails went into the Junk or Spam folder (Some ESP's love to do this :) )
Please don't stress and just contact us asking for your order details here - email@example.com
▪ SHIPPING TIMES
Shipping times vary from 10- 30 days depending on a few factors, (and this is why we put 2-4 weeks on all items). Many select items have a much faster delivery time, 2 - 4 days. If you need something in a hurry, please let us know.
- Some items are made to order so can it can take a few days before they are shipped
- Your item may be coming straight from the manufacturer in China, so it can sit in customs in China and then the country the item is going to for several days before being released to the courier.
- Certain times of the year are very busy for manufactures and couriers adding more time to shipping
- Some Countries are quicker then others at processing and delivering packages
- Delays receiving stock,(but typically that is only a 1-4 days).
▪ MY TRACKING HAS NOT MOVED FOR SEVERAL DAYS
The Tracking is delayed, and will at times take 4-12 days before updating to show where your parcel is currently located. This is not something we can control, and is caused by slow processing by customs and sometimes the courier. For this reason we put 2-4 weeks for shipping on all products.
Please be patient as you will receive your item. Any questions please contact us or send an email to - firstname.lastname@example.org
▪ MY ORDER NEVER ARRIVED
Check your spam / junk folder for the tracking email to see where your item is currently. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out. Email - email@example.com
▪ MY ORDER ARRIVED INCOMPLETE OR DAMAGED
Take a deep breath. Contemplate the transience of all things. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out. firstname.lastname@example.org
Note: We ship items separately sometimes due to size, and other times because we ship them straight from the manufacturer. (So please do not stress when only one of several items you ordered arrived, as the rest are coming soon!).
▪ I WANT TO CHANGE THE DETAILS ON MY ORDER
We can change the details on your order if it has not shipped yet. And most items are shipped within 24 hours so get a move on and email - We can change the details on your order if it has not shipped yet. And most items are shipped within 24 hours so get a move on and email - email@example.com
▪ I THOUGHT I ORDERED ANOTHER COLOR OR SIZE
Please check you order details by inputting your order number into the Order Lookup form on our site. Our you can check out the order receipt which was emailed to you straight after ordering to see exactly what you ordered. We can not change anything on your order as they are locked, (the only thing we can edit is your contact details).
If you do find the item you received is different to what is on your order please email us all the details, and we will get you sorted. Email - firstname.lastname@example.org
▪ I WANT TO CANCEL MY ORDER
We can cancel your order and issue you a full refund if you contact us within 24 hours. After 24 hours your item will be shipped and on its way to you. So If you contact us after 24 hours to cancel your order you will have to wait until the item is delivered to you then contact us and we will give you an address to send the item/s to. After the item/s arrive at the address we supply you, and they are checked and in good condition, we will issue you a refund. Email - email@example.com
▪ WHICH COUNTRIES DO YOU SHIP TO?Great question! We ship to the USA, United Kingdom, Canada, Germany, France, Australia, Belgium, Mexico and Austria
If you fall outside these countries please contact us to see what we can do - firstname.lastname@example.org
▪ IS IT 100% SAFE TO USE MY CREDIT CARD ON YOUR SITE?
ABSOLUTELY YES! We don’t store any of your credit card information (that’s handled by our payment processor Stripe, and Paypal the best in the business) and we will never share or sell your personal information with/to anyone else.